Refund policy
RETURN & REFUND POLICY
14-Day Returns
You may request a return within 14 days of receiving your apparel order.
To be eligible for a return, your item must be unworn, unwashed, unused, and in its original condition, with any original tags attached. You will also need your order number or proof of purchase.
How to Request a Return
Email contact.ironedda@gmail.com or use our contact form:
https://ironedda.myshopify.com/pages/contact
Please include:
• Your order number.
• The item you wish to return.
• The reason for your return.
• Clear photos if the item is defective, damaged, or incorrect.
If your return is approved, we will provide the correct return address and shipping instructions. Please do not send items back before receiving these instructions. Our business address should not be used for returns unless we specifically authorize it.
Return Shipping Costs
If an item is defective, damaged, or incorrect because of an error on our side, Iron Edda will cover the return shipping cost. Please contact us before purchasing a return shipping label so we can arrange the return.
If you selected the wrong size or color, you are responsible for the return shipping cost. The cost depends on your location and the shipping service used.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or different from what you ordered, contact us within 14 days of receipt.
Include your order number and clear photos of the issue. We will review your request and work with you to arrange a replacement, return, or refund as appropriate.
Size and Color Exchanges
If you ordered the wrong size or color, contact us within 14 days of receiving your item.
The item must meet the return conditions above. We will confirm the return instructions and availability of the replacement before you send anything back. You are responsible for return shipping when the original size or color selection was yours.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, contact us at contact.ironedda@gmail.com.
Digital Products
The physical return process above applies to apparel. If you experience an issue accessing a purchased digital product, email contact.ironedda@gmail.com with your order number so we can assist you.
Your Consumer Rights
This policy does not limit any consumer rights that apply under the laws of your country or region.
Contact
For return, exchange, or refund questions:
Email: contact.ironedda@gmail.com
Contact form: https://ironedda.myshopify.com/pages/contact