Shipping policy
SHIPPING POLICY
Shipping Destinations
Iron Edda offers shipping to the United States and international destinations supported at checkout.
Enter your delivery address at checkout to see whether shipping is available to your location.
Order Processing
Our apparel is made to order and requires preparation before dispatch. Processing time is separate from the carrier’s shipping transit time.
Please review any processing information displayed on the product page before placing your order.
Shipping Rates and Options
Shipping charges are calculated according to the shipping settings configured in our store and are displayed at checkout before payment.
Available shipping services and costs may vary depending on your destination and order. Please review the options shown at checkout before completing your purchase.
Delivery Estimates
Please review any delivery estimates displayed on the product page or at checkout.
Delivery times vary by destination and shipping service. Estimates are not guaranteed arrival dates. Production schedules, carrier delays, holidays, and customs processing may affect delivery.
- United States: 7–14 business days
- Europe: 10–18 business days
- Rest of World: 14–21 business days
Processing typically takes 2–5 business days before dispatch.
International Shipping
International orders may be subject to import duties, taxes, or customs charges imposed by the destination country.
Any applicable charges not collected at checkout are the recipient’s responsibility. Customs processing may cause additional delivery delays.
Please check your country’s import requirements before ordering.
Delivery Address
Please make sure your delivery address is complete and correct before submitting your order.
If you notice an address error, email contact.ironedda@gmail.com as soon as possible with your order number and the correct address. We will check whether the address can still be updated.
Changes may not be possible once production or dispatch has begun.
Order Changes and Cancellations
If you need to change a size, color, delivery address, or cancel an order, contact us as soon as possible.
We will review the order’s status and confirm whether your request can be accommodated. Changes and cancellations are not guaranteed once production or dispatch has begun.
Delayed or Missing Deliveries
If your order has not arrived within the stated estimate, or tracking shows delivery but you have not received it, contact us at contact.ironedda@gmail.com.
Include your order number and any relevant tracking details so we can investigate the issue with the shipping provider.
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 14 days of receipt.
Include your order number and clear photos. If the issue was caused by an error on our side, Iron Edda will cover the return shipping cost.
Returns and Exchanges
You may request an apparel return within 14 days of receiving your order, subject to our Return & Refund Policy:
https://ironedda.myshopify.com/policies/refund-policy
Customers are responsible for return shipping when they selected the wrong size or color. Iron Edda covers return shipping when the issue is caused by an error on our side.
Please contact us for approval and the correct return address before sending any item back.
Digital Products
Digital products do not require physical shipping. Please review the product page for access or delivery instructions.
If you need help accessing your purchase, contact us with your order number.
Contact
For shipping and order questions:
Email: contact.ironedda@gmail.com
Contact form: https://ironedda.myshopify.com/pages/contact